Terms of service

Absolutely. I reviewed the Wovyn Kids store and its existing shipping, returns, contact information, and store positioning so the Terms of Service can match the business rather than being a generic template. The store sells children’s clothing in India, offers pan-India delivery, and currently states a 15-day return/exchange period. WOVYN KIDS+3

Below is a ready-to-publish version. Because this is a legal document, you should have an Indian e-commerce lawyer review it before relying on it as your final legal terms.

TERMS OF SERVICE

Last Updated: September 26, 2026

Welcome to Wovyn Kids (“Wovyn Kids”, “Wovyn”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, www.wovynkids.com, and your purchase of products from our online store.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. ABOUT WOVYN KIDS

Wovyn Kids is an online children's clothing store offering thoughtfully designed and crafted children's apparel, including dresses and other clothing products.

Our products may include handwork, smocking, embroidery, embellishments, and other handcrafted details. Because of the nature of such products, minor variations in colour, texture, stitching, or finishing may occur and are not necessarily considered defects.

2. ELIGIBILITY

By using this website or placing an order, you represent that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate, complete, and current.

  • If you are purchasing on behalf of another person, you are authorised to do so.

  • You will use the website only for lawful purposes.

If you are under the legal age required to enter into contracts in your jurisdiction, you may use the website only with the involvement and consent of a parent or legal guardian.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements, prices, and other information displayed on our website are accurate.

However:

  • Colours may appear differently depending on your device or screen settings.

  • Handcrafted products may have minor variations.

  • Product measurements may have reasonable manufacturing variations.

  • Product availability may change without notice.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time.

We do not guarantee that product descriptions, photographs, or other website content will always be completely accurate, current, or error-free.

4. PRICES

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

We reserve the right to change product prices, offers, discounts, promotions, and availability at any time without prior notice.

A price change will not affect an order that has already been successfully accepted by us, except where the order was placed due to an obvious pricing or technical error.

Promotional offers may be subject to additional terms and conditions and may be withdrawn or modified at our discretion.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, message, or other communication. An order is considered accepted by us when we confirm that it has been accepted for processing or dispatched.

We reserve the right to refuse, cancel, or limit an order for reasons including:

  • Product availability.

  • Incorrect pricing or product information.

  • Suspected fraudulent or unauthorised transactions.

  • Incorrect customer or delivery information.

  • Duplicate or unusually large orders.

  • Failure of payment.

  • Other legitimate operational or legal reasons.

If we cancel an order for which payment has already been received, we will initiate an appropriate refund to the original payment method or through another permitted method.

6. CUSTOMER INFORMATION

You agree to provide accurate and complete information when placing an order, including your name, telephone number, email address, billing information, shipping address, and PIN code.

You are responsible for ensuring that the delivery information provided to us is correct.

We will not be responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by you.

7. PAYMENT

Payments may be processed through payment methods and payment service providers made available on our website.

You agree that:

  • All payment information provided by you is accurate.

  • You are authorised to use the selected payment method.

  • You will not use fraudulent or unauthorised payment methods.

  • You will complete payment for the products ordered unless the order is cancelled in accordance with these Terms.

We may cancel or hold an order where a payment is declined, reversed, disputed, or reasonably suspected to be fraudulent.

8. SHIPPING AND DELIVERY

We currently ship across India through our delivery partners.

Our standard dispatch and delivery information is described in our Shipping Policy. Orders are generally dispatched within 24–36 hours, with delivery typically taking approximately 4–7 days, depending on the destination and courier service. WOVYN KIDS

Delivery timelines are estimates and are not guaranteed. Delays may occur because of:

  • Courier or logistics issues.

  • Incorrect or incomplete address information.

  • Weather or natural events.

  • Public holidays.

  • Strikes or transportation disruptions.

  • Government restrictions.

  • Events beyond our reasonable control.

Please ensure that the telephone number and PIN code provided at checkout are correct.

Our delivery partners may make multiple delivery attempts before returning an undelivered package to us. WOVYN KIDS

If the package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend that you do not accept the package and contact us promptly.

9. RETURNS AND EXCHANGES

Our Return & Exchange Policy forms part of these Terms.

We currently offer eligible returns and exchanges within 15 days from the date of delivery, subject to the conditions stated in our Return Policy. Products must generally be unused, in their original condition, and have their product tags intact. WOVYN KIDS

Please note:

  • Items that have been used, washed, damaged, altered, or returned without required tags may not be eligible.

  • An order that has already been exchanged is not eligible for a further return under the current Return Policy. WOVYN KIDS

  • Exchange requests are subject to product and size availability.

  • For COD orders, eligible refunds may be processed through bank transfer.

  • For prepaid orders, eligible refunds may be initiated through the original payment method. WOVYN KIDS

For complete eligibility requirements and return procedures, please refer to our Return Policy.

10. CANCELLATION OF ORDERS

You may request cancellation of an order by contacting us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the order may be subject to our Return Policy.

We reserve the right to cancel an order where there is a genuine operational, payment, inventory, pricing, fraud, or legal issue.

11. INTELLECTUAL PROPERTY

All content appearing on the website, including but not limited to:

  • Brand names and logos.

  • Product names.

  • Photographs and images.

  • Product descriptions.

  • Graphics and designs.

  • Text and written content.

  • Website layout and design.

  • Videos and other media.

is owned by or licensed to Wovyn Kids and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.

12. USER CONDUCT

You agree not to:

  • Use the website for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the security or operation of the website.

  • Upload malicious code, viruses, or harmful material.

  • Use automated systems to scrape or collect website content without permission.

  • Impersonate another person or provide false information.

  • Use our content, photographs, trademarks, or designs without authorisation.

  • Engage in activity that may damage Wovyn Kids, its customers, or its service providers.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

13. THIRD-PARTY SERVICES

Our website may use third-party services, including payment gateways, logistics providers, technology providers, analytics services, and other service providers.

Your use of third-party services may also be subject to the terms and policies of those providers.

We are not responsible for the independent policies, availability, or performance of third-party services except to the extent required by applicable law.

14. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, technical issues, upgrades, security measures, or circumstances beyond our reasonable control.

15. DISCLAIMER

To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available.

  • The website will be completely free of errors.

  • Product information will never contain inaccuracies.

  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

16. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Wovyn Kids will not be liable for indirect, incidental, special, consequential, or similar losses arising from your use of the website or purchase of our products.

Nothing in these Terms limits our liability where such limitation is prohibited by applicable law.

Your statutory consumer rights remain unaffected.

17. FORCE MAJEURE

We will not be responsible for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, pandemics, government restrictions, war, civil disturbances, strikes, transportation disruptions, internet or technology failures, courier disruptions, or other events beyond our reasonable control.

18. PRIVACY

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to process orders, provide customer support, arrange delivery, process payments, improve our services, and comply with applicable legal obligations.

Please review our Privacy Policy for further information about how personal information is handled.

19. REVIEWS AND CUSTOMER CONTENT

If you voluntarily submit reviews, photographs, feedback, comments, testimonials, or other content to us, you confirm that:

  • You have the right to submit the content.

  • The content does not violate the rights of another person.

  • The content is not unlawful, misleading, abusive, defamatory, or fraudulent.

By submitting content to us, you grant Wovyn Kids a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, display, adapt, and distribute that content for purposes related to our business, marketing, website, social media, and customer communications, subject to applicable law.

We reserve the right to remove or decline to publish content that violates these Terms or applicable law.

20. LINKS TO OTHER WEBSITES

Our website may contain links to third-party websites.

These links are provided for convenience only. We do not control and are not responsible for the content, policies, security, or practices of third-party websites.

Your use of third-party websites is subject to their own terms and policies.

21. CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

Any updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by law.

22. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable consumer protection and other mandatory laws.

Any dispute arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Wovyn Kids, subject to applicable law.

23. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where permitted by law.

The remaining provisions will continue to remain in full force and effect.

24. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and Wovyn Kids concerning your use of the website and purchase of our products.

25. CONTACT US

If you have questions, concerns, or complaints regarding these Terms, your order, or our services, please contact us:

Wovyn Kids
Email: wovynkids@gmail.com
Phone / WhatsApp: +91 7306891688
Customer Support Hours: Monday–Saturday, 9:00 AM–5:30 PM

We will make reasonable efforts to respond to customer enquiries and resolve issues promptly. WOVYN KIDS

By using www.wovynkids.com or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.

I kept the document aligned with the store's current policies—for example, 15-day returns, pan-India shipping, Bluedart/Delhivery delivery, and the current contact details—rather than copying a generic Shopify template. WOVYN KIDS+2

If you want, I can also create a Privacy Policy , Refund/Return Policy , Shipping Policy , and Cancellation Policy for Wovyn Kids in the same professional/legal style.